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How can I cancel my TimeTac account?
Even though it is possible to cancel your TimeTac next account at any time in compliance with the cancellation periods, we are very sad to see you go!
The cancellation itself can be done relatively informally:
- By email to: billing@timetac.com
- By letter to: TimeTac GmbH, Attn: Billing Team, Schmiedgasse 31, 8010 Graz, Austria
We only need the following information:
- Name of your company
- Your name as contact person
- Name of your TimeTac account
- Date of cancellation (last day on which your account should be active)
- Optional: Reason for cancellation — we would really appreciate your feedback
Please note that the following cancellation periods must be observed depending on the desired payment method:
- For monthly payments, cancellation is possible with seven days' notice at the end of the month.
- For annual payments, cancellation is possible with a notice period of 30 days to the end of the service period — if no cancellation is made by this time at the latest, the term is automatically extended for a further year.
Payment method or cancellation period unknown: Please email billing@timetac.com, and we will provide you with the required information.
After we have received your cancellation, we will send you the confirmation.
Your TimeTac account will be available to you for 30 days after the cancellation date so that you can collect and save all relevant data. At the end of these 30 days after cancellation, the entire account, including all backups, will be completely deleted. Restoration is then no longer possible.
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